Simply contact us via our online form or by email at info@idemax.be. Our sales team will review your request and get back to you quickly to discuss the terms of collaboration.

Yes, a minimum order amount may be required depending on your status (reseller or distributor) and the type of products ordered. Please contact us for specific conditions.

You benefit from preferential pricing, personalized commercial support, access to our marketing and visual materials, and a range of modular, durable, and certified products.

Access is reserved for approved partners. Once your request is accepted, you will receive credentials to access the pro area or our priced catalog.

Delivery times vary depending on the products and the time of year. On average, expect between ?? and ?? weeks. A precise timeline will be provided at order confirmation.

All our products come with a manufacturer’s warranty. The duration varies depending on the type of equipment but generally covers manufacturing defects and hidden faults.

Yes, our reseller partners are authorized to use our visuals, provided they respect our branding guidelines. We supply the required materials.

Yes, you will receive an email with tracking information once your order has been shipped.

Payment is due at the time of order, unless special terms have been validated by our financial department.

If an item is defective, contact our after-sales service with a description and photos. We will guide you through the process for repair, exchange, or replacement.

If you find that an item is defective upon receipt or develops a defect after use, please contact us as soon as possible.

Yes, all our equipment complies with current European standards, in particular EN 1176. Our products are certified by recognized independent organizations.

We provide detailed installation guides to facilitate each step of the assembly process.